Supply of Products


All prices are in Australia Dollars (A$), and the prices specified includes GST. There is no additional charge for delivery. We do also ship overseas, but recommend first emailing us on sales@australiapetdoors.com.au , so that we can advise of any additional delivery costs that may be applicable. Our orders are generally delivered using tracking services provided by Australia Post. Should any loss or damage occur during delivery, we will offer all assistance to rectify any issues.




Payment can be made by a number of payment methods, including PayPal, Visa, MasterCard, American Express (via PayPal only), cheque, money order, cash or Direct Credit (Internet Banking). Once payment is cleared, orders are generally shipped within 1 – 2 business days. If there is any delay, in the unlikely event of an out of stock that cannot be fulfilled, we will contact the customer to arrange an alternative product, or a full refund. In the unlikely event that an item’s correct price is higher than our stated price (such as a typographical error), we may, at our discretion, cancel the order.


Product Returns


In the event that a product needs to be returned to us for any reason, the product needs to be received back by us in “as new” / unused condition. We cannot resell a product that is not in immaculate condition. Products need to be received back by us within 1 month of original dispatch date. In order to cover costs incurred by us, such as delivery, packaging and handling, the following amount will be deducted from items returned to us:


  1. Items up to $99.00 – $22.00 refund fee
  2. Items over $99.00 up to $199.00 – $27.50 refund fee
  3. Items over $199.00 up to $299.00 – $33.00 refund fee
  4. Items over $299.00 up to $499.00 – $38.50 refund fee
  5. Items over $499.00 – $44.00 refund fee


Council Regulations / General Insurance


Throughout Australia, it is not permitted, for safety purposes to install any Pet Door leading directly to a swimming pool or spa, where no approved fencing is between the Pet Door and swimming pool or spa. For the safety of children, it is essential that this regulation is strictly adhered to. For any specific queries, your local council will be able to assist.


It is also recommended to advise your home insurer that a Pet Door has been installed in your home.


Limitation of Liability


We cannot be held liable to any loss, injury, damage, expense or other costs associated with the installation, use or removal of the Cat Flaps, Dog Doors and/or accessories purchased from us, including but not limited to personal injuries sustained by any persons or pets on your premises / property.