FAQ’s

CAN I INSTALL A PET DOOR MYSELF?

Depending on how handy you are, installing a pet door into a timber door or security screen is relatively simple, and can also be completed by a local handyman. Glass and wall installations are more complex, and we recommend using a Glazier (for glass installations), or a qualified Builder or Carpenter for Wall installations.

ARE YOU ABLE TO ARRANGE THE INSTALLATION FOR US?

We offer a full installation service throughout the greater Brisbane and Gold Coast areas. For all other regions throughout Australia, we will endevour to recommend the best installation options. We regularly supply customers with our high quality products throughout Australia, and arranging installation is generally straightforward.

HOW DO I TRAIN MY CAT OR DOG TO USE ONE OF YOUR PET DOORS?

Most pets only take a few days to comfortably use their new pet doors. By gently pushing them through, offering a treat or holding the flap open, your cat or dog should quickly understand the operation of the pet door, and within a short time happily push open the flap themselves.

CAN YOUR CAT FLAPS AND DOG DOORS BE LOCKED?

All the Cat Flaps and Dog Doors that we supply can either be closed / locked in a 2-way or 4-way manner. The 2-way option refers to those models that are either open (entry / exit as Pet desires) or totally locked off. The 4-way option, on the other hand, provides the opportunity to select any of the following 4 locking choices:

  1. OPEN: The Cat or Dog can exit the Cat Flap / Dog Door as needed.
  2. IN-ONLY: The Pet can enter through the Pet Door, but cannot get out again. This is a great option when one has more than one pet, so that one does not need to hold on to one’s pets as they enter the home. As each pet enters, the remaining pets can still come in, but can’t go out again. This is particularly useful when a visit to a vet has been scheduled, or one’s pets need to be kept in at night.
  3. OUT-ONLY: Your Cat or Dog can exit the house, but cannot enter until unlocked. This feature is less commonly used, but can still be useful when, for example, steam-cleaning the carpets in a home, and they need time to dry etc.
  4. TOTALLY LOCKED: The Pet Door is totally locked in both directions, for example at night, or when away on holiday.

Most of the Medium, Large and Extra-Large Dog Doors have full locking plates, with a 2-way locking function.

In addition, Selective Entry model Pet Doors (Microchip / Electro-Magnetic / Multi-Magnetic versions) also offer the feature of entry only to one’s own pets (preventing the entry of stray pets), while others can also prevent the exit of certain housebound Pet (for example, a Ragdoll cat that may not be allowed outside).

CAN I RETURN A PET DOOR THAT IS THE INCORRECT SIZE FOR MY PET, OR IF I HAVE SIMPLY CHANGED MY MIND?

Yes, absolutely. As long as the product is returned within “as new” condition, and within 1 month of the original dispatch date to you, we will refund the amount in full, less a refund fee to cover costs incurred by us (delivery, packing and handling). Full details can be viewed on our TERMS AND CONDITIONS section of our website.